We have always loved Burdick but our most recent experience was a little “off”. We utilized the overnight drop box and they didn’t ever go get our car and work on it. We had an 8:30 am appt so they must have assumed we were a no show. When I called at 4:30 pm, they didn’t know anything about our car. Hadn’t even opened the overnight drop box. They were very apologetic. The next day, they did perform two services we requested (install new mirror, Texas inspection). Unfortunately, the third request (overall look over to see if they would recommend any services before the car goes six hours away to college) wasn’t really addressed. My daughter picked it up because there was a text saying it was ready. The paperwork had several services recommended on the back but all marked as “declined” by customer. We never received a phone call to discuss the recommended services and they definitely weren’t declined. So this was disappointing. I think they are so busy now that the personalized service aspect has suffered. However, this is a trustworthy shop and you can feel confident that they won’t try to grab extra money in a sleazy way. We’ve been coming here for years with about 4 or 5 different vehicles but unfortunately it might be time to find a more personalized experience again.
Jenny, thank you for taking the time to share such thoughtful feedback and for trusting Burdick Auto Solutions with your family's vehicles over the years. We truly appreciate your loyalty. First, I want to sincerely apologize for your recent experience. We missed the mark, from overlooking your vehicle in the overnight drop box to failing to communicate our inspection findings before marking services as declined. That's not the level of service we've built our reputation on, and I completely understand your frustration. We genuinely appreciate your kind words about our honesty and integrity, but we also know that trust is built on communication and follow-through. Your feedback is invaluable, and we'll be using it with our team to improve our processes so this doesn't happen again. If you're willing, I'd love the opportunity to speak with you personally and see how we can make this right. Thank you again for your honesty and for giving us the chance to learn from your experience. We hope we'll have the opportunity to earn back your confidence!
- Burdick Auto Solutions