I have so far had a great experience with them. They are prompt in responding to all my questions, they actually return calls, and when I need them to analyze something, they are eager to do so. I did not have that experience at all at a dealership I previously went to. Burdick found several issues and told me which ones were to be done first, and gave me pictures of everything they found. My car has high mileage, and I feel safe to let them repair as needed. They are now my new repair shop!!