1

The wife was visiting her sister from Chicago and she recommended this shop because she was getting a check engine light on her 2014 Encore. My wife provided a diagnostic report from the local auto zone pointing to the turbo unit and asked for a specific quote to confirm and replace. The estimate came back for $1317 for everything else except for the turbo unit. Mechanic Randy confirmed that the coil pack was causing all the issues so she walked out of there with a $575 bill for plugs and coil pack which costs about $70 at the local auto shop and should take 30 minutes to complete. The markup on labor and parts is unreal, astronomical, and higher than most dealers! I've had a better experience getting robbed at gun point. DO NOT GO HERE!!! The check engine light came on again on her way back, I hope Randy uses some of my stolen money and buys himself a diagnostic tool from the local Auto Zone. DO NOT GO HERE!!!!

Thank you for this feedback Fernando. I know we talked several times since your visit and we never compromise honesty and integrity. Machines can do some inconsistent things sometimes, but thank you for allowing us to take care of you in the end and I'm glad all is well.

- Burdick Auto Solutions
5

Outstanding service. Great communications. Fair Pricing.

5

Excellent service and very courteous staff.

5

Great customer service...the snack and water were a nice touch. Staff is always helpful and friendly.

5

Friendly, prompt and right service the first time.

5

Wow! I am thrilled by my recent appointment! Loved the pickup service, the friendly & thorough reception desk, and the fast turnaround. Received car back within the day even with a laundry list of repairs. Bravo! Thank you Burdick Auto! You are an incredible organization with extremely fair prices and I am a customer for life! Highly recommend! AAA+

5

Very polite and listened to my description of the problem. Fully informed me of the possibilities and expense. When the problem was confirmed and determined to still be under warranty, recommended to take vehicle to dealership for repair as this was the cheapest route for me.

5

Friendly service.

5

Always great, reliable, honest, friendly service!

5

Ed Carter did a magnificent job as usual with my car inspections. Ed gets the cars done and calls me promptly. Wouldn't go anywhere else. Thank you Ed. Ted Glover Lucas