I have had excellent service from Burdick's staff! Recently, I had another issue with my A/C. They made an appointment for me as soon as possible. It was a totally different experience from other shops, when they told me that there was a no charge today. I definitely recommend Burdicks and admire their honesty and care. I chose Burdick's because of the candid reviews that I had read. I hope my review helps someone make an informed decision, too.